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Current Openings

  • Client Service Director

    The Client Service Director supervises all experiential promotional activity and serves as primary liaison with the brand and other key stakeholders. He/she is expected to create, manage and implement all experiential programs as well as providing feedback and insight into their effectiveness. He/she must also maintain and manage all related program budgets. He/she will work with all cross functional departments to bring the client(s) programming to life and troubleshoot promotional activity accordingly.

    Responsibilities

    • Participate in the strategic development and evaluation of integrated marketing programs for new and existing clients
    • Lead brainstorms pertaining to new and existing program RFPs and provide direction to all parties for answering the brief (i.e. creation of concept decks, renderings, workflows etc.)
    • Work with digital arm to concept and implement any digital/social media/tech solutions for programming and define success metrics
    • Translate the vision of clients and brands into working program documents
    • Facilitate legal approval by clients of all program activities
    • Develop program budgets and provide financial management of all experiential programs on a regular basis
    • Write and distribute program overviews and any other documents to all stakeholders
    • Set and measure key performance indicators
    • Write and distribute all training materials
    • Manage all cross functional team members and related vendors/partners in the development of brand programs
    • Work with internal Production team to produce large scale or applicable events according to brand and agency standards
    • Provide market support in the form of quality control visits
    • Serve as primary contact for all clients served by the account team
    • Ensure adherence to program calendars and any other deadlines
    • Develop, implement and report on all experiential programs and their support tools
    • Debrief key stakeholders to measure program efficacy and make adjustments as needed
    • Manage distribution and per-event kitting of POS/Merchandising materials for all promotional activities

    Position Requirements

    • 5-7 years experience in agency client services role
    • Experience managing direct reports to service day to day business
    • Proficiency with digital and social media campaigns
    • Demonstrate a history of reliable employment in relevant fields
    • Be a self-starter, outgoing, energetic, gregarious personality
    • Enjoy travel and socializing with an eye for trends, style and fashion
    • Highly organized, detail oriented, with excellent communication skills
    • Have strong written, verbal and public speaking skills
    • Exercise strong budget management skills
    • Be proficient in Microsoft Excel, Word, PowerPoint and Outlook
    • Understanding of luxury goods market
    • Ability to prioritize and juggle many tasks
    • Proficient in Microsoft Excel, Word, PowerPoint and Outlook

    Job Type

    Full-time

    Interested candidates should email their resume and cover letter to careers@sohoexp.com